DecodeMyCharge Bank statement decoder

Trainline

What is TRAINLINE on my bank statement?

This is a rail, coach, or Eurostar ticket purchase made through Trainline — the UK's most popular train ticket booking platform.

Trainline ticket purchase

✓ Legitimate charge

TRAINLINE or THE TRAINLINE on your bank statement is a charge for train, coach, or Eurostar tickets bought through the Trainline app or website. Trainline is the UK's largest independent rail ticket retailer, and most UK rail users will have used it at some point to buy tickets for domestic journeys, as well as services to Europe via Eurostar. It is a one-off purchase — Trainline has no subscription and no recurring fees.

The amount on your statement may be slightly higher than the raw ticket price. Trainline charges a small booking fee — typically around £1 per transaction — which is added on top of the fare set by the train operator. This fee applies once per booking regardless of how many passengers are travelling, so if you bought tickets for multiple people in one go, only a single fee is added. The booking fee is shown on the payment screen before you confirm.

If you booked for multiple passengers or multiple separate journeys in a single session, all charges are grouped into one payment on your statement. If you used Trainline to book a split-ticket itinerary — where your journey is broken into two cheaper tickets — the total will reflect both fares combined. And if you cannot find a Trainline account to verify the booking, it is worth checking your email for a booking confirmation, as many people use Trainline as a guest without creating an account.

Company

Trainline

Type

Rail ticket booking

Recurring?

No — one-off purchase

Country

UK

What to do Log into thetrainline.com and go to My Bookings. If you booked as a guest, check your email for a confirmation from Trainline. To request a refund, select the booking and follow the refund process — Advance tickets are usually non-refundable; Anytime and Off-Peak fares can be refunded before travel.

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Frequently asked

Questions about Trainline charges

What is Trainline on my bank statement?

Trainline is the UK's most popular independent rail ticket booking platform. A charge labelled TRAINLINE or THE TRAINLINE means someone bought train, coach, or Eurostar tickets through the Trainline app or website. It is always a one-off purchase — Trainline does not have a subscription service.

Why is the amount slightly more than my ticket price?

Trainline charges a small booking fee — typically around £1 — per transaction on top of the fare set by the train operator. This fee is charged once per booking regardless of how many passengers or tickets are included. It is shown clearly on the payment screen before you confirm, so the amount on your statement should match what was displayed at checkout.

How do I get a refund from Trainline?

Log into thetrainline.com, go to My Bookings, and select the relevant booking to start the refund process. Whether you can get a refund depends on your ticket type: Advance fares are typically non-refundable (though they can be exchanged for a fee in some cases), while Anytime and Off-Peak fares can usually be refunded before travel minus a £10 administration fee. If you booked as a guest, the refund link should be in your confirmation email.

Can I use Trainline for Eurostar?

Yes, Trainline sells Eurostar tickets to Paris, Brussels, Amsterdam, and other European destinations in addition to UK domestic train and coach tickets. If you travelled on Eurostar but booked through Trainline, the charge on your statement will say TRAINLINE rather than Eurostar — this is normal, as Trainline is the retailer in this case.

Is a Trainline charge legitimate?

Trainline is a long-established, publicly traded UK company and one of the most widely used travel apps in Britain. If you or someone you live with travels by rail regularly, a Trainline charge is almost certainly a genuine ticket purchase. If you cannot match it to a trip, check your email inbox for a Trainline booking confirmation — even guest bookings receive one — to see the exact journey and amount.