Why is my Sky Mobile bill higher than expected?

Sky Mobile bills can increase due to roaming charges outside the UK, going over your included data allowance, Sky's annual price increase, or an add-on like a Swap plan upgrade. Check your Sky Mobile account online or in the Sky Mobile app for a detailed breakdown.

Does Sky Mobile charge for roaming?

Sky Mobile includes roaming in EU countries as part of most plans at no extra cost. Outside the EU, roaming charges apply and will appear as additional line items on your bill. Check Sky Mobile's roaming page for the current list of included countries.

What is Sky Mobile Swap?

Sky Mobile Swap is Sky's upgrade scheme that lets you swap to a new handset after 12 months of a 24 or 36-month contract. It's optional — if you use it, your monthly repayments may change. Check your current Swap status in your Sky account.

DecodeMyCharge Bank statement decoder

Mobile & broadband

What is SKY MOBILE on my bank statement?

Q: What is Sky Mobile on my bank statement?

SKY MOBILE on your bank statement is your monthly Sky Mobile bill covering your SIM only plan, handset contract, or data SIM. Sky Mobile uses the O2 network for coverage and is part of the Sky group.

Q: How do I cancel Sky Mobile?

Call Sky Mobile on 0333 759 3764 to cancel. You can leave without penalty once your minimum contract term ends. Cancelling early incurs an early termination charge. Your contract end date is shown in your Sky account.

This is your monthly Sky Mobile bill — covering your handset plan, SIM only contract, or data SIM.

Sky Mobile — Mobile network

✓ Legitimate charge

SKY MOBILE on your bank statement is your monthly Sky Mobile phone bill. Sky Mobile is a mobile virtual network operator (MVNO) that runs on the O2 network infrastructure. The charge covers your monthly plan — whether that's a SIM only deal, a handset contract with monthly device repayments, or a data SIM for a tablet or smartwatch.

Sky Mobile is known for its data rollover (unused data carries forward into a Piggybank for future use) and its Swap upgrade scheme, which lets you upgrade your handset partway through a contract. If you're on a Swap plan, your monthly charge includes both airtime and device repayments. Sky applies an annual price increase, typically in spring — you should receive 30 days' notice before the change takes effect.

Sky Mobile uses O2's network for coverage. If you also have Sky TV or Sky Broadband, those appear as separate charges — SKY DIGITAL or similar for TV, and SKY BROADBAND for broadband — rather than SKY MOBILE.

Company

Sky UK Limited

Type

Mobile network (MVNO)

Recurring?

Yes — monthly

Country

What to do Log into your Sky account at sky.com or in the Sky Mobile app to see your bill breakdown. If the amount has changed, check for a price rise notification or whether a Swap upgrade has taken effect. For billing queries call Sky Mobile on 0333 759 3764.

Got a different charge?

Paste any bank statement charge and get an instant plain-English explanation.

Decode a charge →

Frequently asked

Questions about Sky Mobile charges

Why is my Sky Mobile bill higher than my plan price?

Extra charges on a Sky Mobile bill most commonly come from roaming outside the EU, adding a new Swap device, or Sky's annual price increase. Log into your Sky account to see a full breakdown of the current and previous bills, including any one-off charges.

How do I cancel Sky Mobile?

Call Sky Mobile on 0333 759 3764. You can cancel without penalty once your minimum contract term ends — check your contract end date in your Sky account online. If you cancel early, Sky will charge an early termination fee covering the remaining months of your contract.

Does Sky Mobile include EU roaming?

Yes — Sky Mobile includes roaming in EU countries at no extra cost on most plans. Outside the EU, standard international roaming rates apply and will appear as extra charges on your bill. Check sky.com/shop/mobile/roaming for the full list of included and chargeable destinations.

What is the Sky Mobile Piggybank?

Sky Mobile's Piggybank is where any unused monthly data is stored rather than lost at the end of the billing period. You can use saved data in a future month when you need more. It's included on all Sky Mobile plans and doesn't affect your monthly charge.

I see SKY MOBILE and SKY DIGITAL on my statement — are these the same?

No — SKY MOBILE is your phone bill and SKY DIGITAL (or SKY*) is your Sky TV subscription. Both are from Sky UK but they're billed separately. If you have Sky Broadband, that may appear as a third separate charge. They're all part of the same Sky group but billed as separate services.

What is SKY MOBILE on my bank statement?

Sky Mobile — Mobile network

Got a different charge?

Questions about Sky Mobile charges

Other mobile charges