Why does my EE charge say EE LIMITED?

EE LIMITED is the legal registered company name for EE, owned by BT Group. Your bank statement shows the registered merchant name rather than the brand name, which is why it says EE LIMITED instead of just EE.

Why is my EE bill higher than usual?

EE bills can increase due to annual price rises (EE typically increases prices each April), extra data charges if you've exceeded your allowance, roaming charges from using your phone abroad, or a one-off charge like a handset payment or add-on. Log into the My EE app to see a full breakdown.

Can I get a refund for an incorrect EE charge?

If EE has charged you incorrectly — for example, roaming charges you didn't authorise or a price rise you weren't notified about — contact EE customer services on 150. They can investigate and issue credits or refunds to your account for billing errors.

DecodeMyCharge Bank statement decoder

Mobile & broadband

What is EE on my bank statement?

Q: What is EE on my bank statement?

EE LIMITED or EE MOBILE on your bank statement is your monthly bill from EE — the UK's largest mobile network. It covers your monthly plan charge for your mobile phone contract, SIM only plan, or EE broadband subscription.

Q: How do I cancel my EE contract?

You can only cancel an EE contract without penalty when you're outside your minimum term. Contact EE on 150 (from your EE phone) or 0800 079 8586. If you cancel early, you'll typically owe the remaining months of your contract as an early termination charge.

This is your monthly EE bill — covering your mobile phone contract, SIM only plan, or EE broadband subscription.

EE — Mobile & broadband

✓ Legitimate charge

EE LIMITED or EE MOBILE on your bank statement is your monthly bill from EE — the UK's largest mobile network, owned by BT Group. The charge covers your monthly plan, whether that's a full handset contract, a SIM only plan, a mobile broadband plan, or an EE home broadband subscription.

EE bills are typically taken by direct debit on the same date each month. The amount should match your agreed monthly plan cost, though it can be higher if you've incurred extra data charges (going over your data allowance), roaming charges from using your phone abroad, or added any bolt-ons to your plan. EE also applies an annual price increase each April — usually in line with CPI inflation — which can cause your bill to jump unexpectedly.

If you have multiple EE products (for example, a phone contract and a tablet SIM), each may appear as a separate charge on your statement. EE also bills for family plans per line, so households with multiple EE SIMs may see several monthly charges from EE LIMITED.

Company

EE (BT Group)

Type

Mobile / broadband

Recurring?

Yes — monthly

Country

What to do Download the My EE app or log into ee.co.uk to see a full bill breakdown. If the amount is higher than expected, check for roaming charges, extra data usage, or an annual price rise notification. Call 150 from your EE phone to speak to billing.

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Frequently asked

Questions about EE charges

Why does it say EE LIMITED on my statement?

EE LIMITED is the legal registered company name for EE — owned by BT Group. Banks display the registered merchant name rather than the consumer brand, so you see EE LIMITED instead of just EE. It refers to the same company and the same bill.

Why is my EE bill higher than normal?

The most common reasons for a higher EE bill are: going over your data allowance (EE charges per MB of extra data), using your phone abroad without an international roaming add-on, an annual price increase (applied each April), or a one-off charge for a device or add-on. Log into the My EE app to see an itemised breakdown of your bill.

How do I dispute an EE charge?

Call EE on 150 (free from an EE mobile) or 0800 079 8586. Explain the specific charge you're disputing and ask for an itemised bill. EE customer services can waive roaming charges in some circumstances and will correct genuine billing errors. If EE doesn't resolve it, you can escalate to the Ombudsman Services: Communications.

How do I cancel my EE contract?

You can cancel without penalty when your minimum contract term ends — call 150 and give 30 days' notice. To check when your contract ends, log into My EE or call 150. If you cancel during your contract, you'll owe an early termination charge covering the remaining months.

I don't recognise an EE charge — could it be fraud?

If you're an EE customer, the charge is almost certainly your regular bill or an extra charge on your plan. If you are not an EE customer and see this charge, contact EE on 0800 079 8586 and your bank. Someone may have set up a contract using your details — this is a known form of identity fraud. Ask your bank to dispute the charge and block further payments.

What is EE on my bank statement?

EE — Mobile & broadband

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