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Fashion retail

What is SHEIN on my bank statement?

This is a purchase from SHEIN — the Chinese online fast fashion retailer known for very low-priced clothing and accessories.

SHEIN clothing purchase

✓ Legitimate charge

SHEIN on your bank statement is a clothing purchase from SHEIN (pronounced "she-in"), one of the world's largest online fast fashion retailers. SHEIN sells clothing, accessories, beauty products, and homeware at very low prices, and is particularly popular in the UK among younger shoppers.

SHEIN charges appear when an order is placed, not when it is dispatched — so the charge may appear before your parcel arrives. SHEIN ships from overseas warehouses, so delivery typically takes 7–14 days. You might see the charge well before the order lands.

SHEIN sometimes shows as ROADGET BUSINESS on statements — this is SHEIN's parent company's legal name and is completely normal.

Company
SHEIN / Roadget Business
Type
Online fashion retail
Recurring?
No — one-off purchase
Returns?
Yes — 35 days
To track your SHEIN orderLog into shein.com or the SHEIN app → My Orders to see all orders with tracking information. For returns: My Orders → Return Item. First return per order is free within 35 days.

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Frequently asked

Questions about SHEIN charges

What is ROADGET BUSINESS on my bank statement?
ROADGET BUSINESS is SHEIN's parent company. If you see ROADGET BUSINESS on your statement instead of SHEIN, it's the same company — this is simply the legal entity name that appears when SHEIN processes your payment. Check your SHEIN order history to confirm the purchase.
How long does a SHEIN refund take?
Once SHEIN receives your return, refunds are processed within 5–10 business days. The money is typically returned to your original payment method. SHEIN also offers the option to receive the refund as SHEIN wallet credit instead, which processes faster.
My SHEIN order hasn't arrived — what should I do?
Track your order in the SHEIN app first. If tracking shows no movement for several days, contact SHEIN customer service via the app's live chat. If your order is significantly delayed past the estimated delivery date, you can open a dispute through SHEIN's customer service to request a refund or resend.
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