Bank statement decoder
Food delivery

What is JUST EAT on my bank statement?

This is a food delivery order placed through Just Eat — the UK's largest food ordering platform covering thousands of restaurants.

Just Eat food delivery

✓ Legitimate charge

JUST EAT or JUSTEATS is a charge from Just Eat, the UK food delivery platform connecting customers with local restaurants and takeaways. When you place an order through Just Eat — whether via the app or website — the charge on your statement appears under Just Eat's name rather than the restaurant's name.

The charge total includes the food items, a delivery fee (set by the restaurant or Just Eat), and a service charge — a small percentage Just Eat adds on top. This means the final charge on your statement will be slightly higher than the food subtotal shown in your basket.

Just Eat also offers Just Eat+, a subscription service providing free delivery on eligible orders above a minimum spend, similar to Deliveroo Plus. If you're subscribed, you'll see a separate monthly charge for that in addition to your order charges.

Company
Just Eat Takeaway.com
Type
Food delivery
Recurring?
Only if Just Eat+ subscriber
Refundable?
Yes, via support
What to doOpen the Just Eat app → Orders → find the relevant order to see the restaurant and items. For refunds on incorrect or missing orders, tap "Get help" on the order. For Just Eat+ cancellation, go to Account → Just Eat+ → Cancel subscription.

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Questions about Just Eat charges

Why is the Just Eat charge more than I expected?
Just Eat adds a service charge on top of the food cost and delivery fee. This is a percentage of your order total and is shown at checkout before you confirm — but it's easy to miss. The statement charge is the full total including this fee.
My Just Eat order never arrived — how do I get a refund?
Open the Just Eat app, go to your order history, find the order, and tap "Get help" → "Order didn't arrive." Just Eat will investigate and typically issue a full refund within 5–7 working days. If the app doesn't resolve it, contact Just Eat customer service directly.
How do I cancel Just Eat+?
Go to Account in the Just Eat app, tap Just Eat+, then select Cancel subscription. You'll keep the free delivery benefit until the end of your current billing month.